Billing and Payment
Family First Urgent Care is committed to making the billing process as easy and convenient as possible. Our patient account representatives are happy to help with any questions you might have regarding the billing process or your account, and will work hard to ensure you receive the full benefits you are entitled to through your insurance coverage.
The Best in Patient-Centered Customer Service
The compassionate quality care patient-service that you experience at Family First Urgent Care continues well after your visit. Our friendly patient account representatives are always available to help answer your billing and payment questions. In addition, here a few helpful hints that can help make the Billing and Payment process convenient and easy.
- Make sure to provide all of your health insurance information when you visit – We will ask to make copies of your insurance cards at the time of your visit. This is to ensure we accurately bill your insurance company. If you have secondary insurance, please provide us with a copy of that insurance card, as well. As a result, we can directly bill all of your providers on your behalf.
- Understand your insurance plan’s benefits and requirements – Most insurance plans require you to make a co-payment at the time of service, in addition to paying for any unpaid amount not satisfied by your plan. If you have questions about your responsibilities, please contact your insurance provider at the number listed on your insurance card.
- Please respond promptly to statements from Family First Urgent Care and your insurance company – When you receive your statement from Family First Urgent Care, we ask that you please pay your remaining balance promptly. If Family First does not receive timely payment from your insurance company, the remaining balance will also be your responsibility. In the event of an overpayment to Family First Urgent Care, we will send you a refund after settling with your insurance company.
Call us if you have any questions or problems. Again, Family First Urgent Care’s patient account representatives are available to assist you with any billing or payment questions.
Direct Billing to the Insurance Providers
On your behalf, Family First Urgent Care will verify your coverage either prior to or during your visit. After verification we will bill your insurance company on your behalf for the services we provide. Once we have heard back from your insurance providers, we will send you a detailed statement. This statement will explain the payments that we received and the remaining balance, if any.
You should also receive an Explanation of Benefits (EOB) from your insurance company. It will list the services provided at Family First, the amount that was billed, all payments made by your insurance providers and what is your responsibility to pay.